Support

Technical Support

TeamViewer Quick Connect

We use TeamViewer when the technical support scenario requires access to personal computers. Click the Remote Support button to begin downloading the TeamViewer Quick Support module.

ProTrac™ Support Agreement

Designed to keep your system running with support and software updates

Software support is all inclusive and includes the following:

On-going software support 8am-5pm
Emergency after-hours support from 6am to 8am and from 5pm to 10pm
Updated releases of the software
Telephone support to solve and resolve issues
Future virtual training classes tailored to the individual and company

Our professional staff of help desk representatives responds quickly to your application questions and business problems. You can request a return call, but our goal is to answer your question when you call. Based on what we have heard from new customers, some software companies want an email so that they can schedule the problem when it is convenient. This has not been a very popular support process.

Our focus is distribution and we have a wealth of experience in the industry and a passionate commitment to contribute “best practices” to increase our customer’s bottom line. At PDSI, our customers receive more than just an answer to a question. They receive prompt answers delivered by experienced wholesale distribution software specialists.

Our staff of technical support engineers is also available to help our customers when they need consultation of a business issue. Our staff includes over 100 years of supporting wholesale distributors across the country. If you hire a new manager or would like to do a refresh for yourself, we offer customized virtual classes for just your company.